It is estimated that management spends 20% of their day in conflict resolution – from customers to subordinates. Conflicts arise due to a number of causes in any organisation. Understanding their nature and how to most appropriately deal with them is a learned skill.  

Fortner Consulting will help your staff understand the sources of conflict in your organisation and provide structural approaches to dealing with those conflicts through a two day programme that will teach you practical techniques on how to cope with conflict and handle difficult work relationships.   

Course Objectives:

• Understand the various personality types and how to deal with them

• Motivate and influencing your staff to achieve results

• Use tools and techniques to communicate more effectively with your team

• Manage your team objectively with clear goals and responsibilities

• Diagnose and resolving conflict

• Understand when to use rewards and punishments for your employees

• Establish a self-improvement plan for managerial improvement

 Who Should Attend:

• Managers and Supervisors

• Department Heads

• HR Professionals