Fortner Consulting, Malaysia - Dealing with Difficult People Training

Fortner

Consulting

Level 28, The Gardens South Tower, Mid Valley City
Kuala Lumpur, Malaysia. Tel: 03 - 2298 7322

Training & Development Practice

TRAINING PROGRAMMES

Dealing with Difficult People

Balanced Scorecard

Change Management

Coaching and Counselling

Competency Based Interviewing

Dealing with Difficult People

Employee Engagement

HR for Non-HR Managers

Leadership Development

Management Development

Mentoring

Mergers & Acquisitions

Organizational Strategy

Performance Management

Problem Solving & Decision Making

Recruitment & Interviewing

Succession Planning

Talent Management

Train the Trainer

It is estimated that management spends 20% of their day in conflict resolution – from customers to subordinates. Conflicts arise due to a number of causes in any organization. Understanding their nature and how to most appropriately deal with them is a learned skill.

Fortner Consulting will help your staff understand the sources of conflict in your organization and provide structural approaches to dealing with those conflicts through a two day program that will teach you practical techniques on how to cope with conflict and handle difficult work relationships.

Course Objectives:

Understand the various personality types and how to deal with them
Motivate and influencing your staff to achieve results
Use tools and techniques to communicate more effectively with your team
Manage your team objectively with clear goals and responsibilities
Diagnose and resolving conflict
Understand when to use rewards and punishments for your employees
Establish a self-improvement plan for managerial improvement

Who Should Attend:

Managers and Supervisors
Department Heads
HR Professionals