The Employee Screening Questionnaire - Call Center (ESQ-CC) was built specifically for the selection of reliable, productive, committed, customer-service oriented call center personnel.

This report is based on professionally conducted research and advanced scale construction techniques. Studies have shown that the ESQ-CC is a valid predictor of job performance. However, the scores reported should be interpreted as probabilities, not certainties, because human behavior cannot be predicted with 100 percent accuracy.

This report is designed to be used in conjunction with other information gathered during the candidate screen in process. A final decision on this job candidate should be based on a combination of the results reported in the ESQ-CC and other sources, such as the job candidate's job knowledge, general intellectual ability, specific skills and aptitudes, and conduct during a Job interview.

          
Sample Report    

Format: Web

Approximate time: 00:15

Required Qualification: A