This questionnaire measures traits that are critical to success in customer service. It stresses motivation as well as aptitude, identifying individuals who are likely to follow through once they've got the job. In addition, the report includes recommendations for training and motivation.

The Customer Service AP Reports on:

• Sales

• Disposition

• Initiative/Cold Calling

• Sales Closing

• Achievement Motivation

• Competitiveness

• Planning

• Initiative

• Teamwork Assertiveness

• Personal Diplomacy Extroversion

• Patience Cooperativeness

• Self-Confidence

• Relaxed Style

• Goal Orientation

          
Sample Report    
 

Format: Web

Approximate time: 00:20

Number of Questions: 140

Required Qualification: A